frankvandenberg

What’s the Return on Investment for ITIL?

2011-11-19T03:14:00.000-08:00

What’s the Return on Investment for ITIL?:

With the widespread adoption of ITIL, industries now have a guide that their IT services can utilize with information as to what works and what doesn’t. Implementing ITIL can be costly and even more so when done poorly or not according to a focused plan. So how can your organization expect to recover those costs?

One of the many benefits of implementing ITIL is the key focus on services and providing value to the business by enhancing the functionality and the ability to perform as required. ITIL also brings together a common dictionary, which is something that has been lacking in the IT world.

A few other benefits ITIL can provide your company are:

Improved financial management of IT, matching IT services to the needs of the overall organization while focusing on transparency and enhanced decision-making

Improved relationship between IT and the organization

Improved utilization of the IT infrastructure through a better understanding of the function of IT assets at all levels

Improved operations of IT personnel through automation, and standardizing service offerings

Improved reputation of IT within the organization with a focus on business outcomes and creating value

Those with ITIL experience say that adoption of ITIL has no end point, only a starting point and milestones along the way to measure your level of continuing success.

What Are the Difficulties of ITIL Implementation?

Let’s be honest, the adoption of ITIL may not be easy or short or cheap. IT has a habit of operating as an indispensable group instead of like a business that can use resources and provide services as it sees fit. How many times have you heard, “We know what our customer needs, and that is what we are providing”?

IT hasn’t run itself based on documented needs of the business, due to many organizations lacking a strong change management process. Due to the frequency of systems changes, most IT outages are the direct result of a well-meaning IT worker lacking sufficient knowledge about the systems on which they are working. Unknown to the IT worker, a simple modification, update, or change could result in disastrous consequences for the business. ITIL v3 believes lifecycle and service is crucial to the value of the business and offers excellent direction to managing knowledge.

The ITIL framework is about process, not organization. Most IT organizations spent years dividing up IT resources into responsibility, hardware, software, and staff. Redefining these roles to expedite the processes within the ITIL framework and ensuring the necessary information is passed between processes may be the most difficult challenge. It’s important to understand that the requirement for ITIL adoption must come from the very top of the IT organization. Implementing ITIL can’t be accomplished in six months, but there is an expectation that most IT projects should show positive results or even be completed within six months. ITIL will not meet either of those milestones; it’s better measured in years rather than months. A carefully focused plan makes it possible to achieve some results quickly — often in a matter of weeks, but “full ITIL” can take years. Not everyone needs to or can expect to implement all of ITIL. Adopt just those bits of the ITIL that have significant impact on your organization.

Implementing ITIL may also require new resources to support the processes or inter-process communication required by ITIL. The ITIL framework can only work efficiently when the right tools to support the processes are in place. For all but the smallest IT organizations, some form of automation or software tool is required.

So, where do you start? Two questions often asked are:

Do we try to do everything at once? No, trying to do everything at once is too difficult and will only increase the chance of failure.

It is such a major undertaking, where do we start? This varies for each individual organization.

ITIL provides flexibility in approach, offering a specific methodology for establishing a service strategy:

Define IT services. The fundamental first step to managing a service is understanding what it consists of.

Value the IT services. When the service is defined, establishing the relative value of each service to the business is next. Focus on the most important IT services that deliver significant and measurable value to the business.

Measure IT services. Once service is defined and valued, then the quality of service provided to customers can be measured. If a service does not meet requirements, this is the starting point.

Commission projects for improvement. Following the first three steps identifies what to focus on.

With this information, you can now examine ITIL (and its complementary guidance) to understand the service quality issue at hand and apply the guidance to the specific problem.

Although ITIL implementation can be difficult, the true value is the long-term adoption of best practices to see a positive return on investment. ITIL builds a stronger organization that matches the service provided to the present and future needs of the business in a cost-effective manner. These actions will improve the status of IT within the business and improve both the competitive advantage and bottom line of the business.

Recommended Courses
ITIL^® v3 Awareness
How to Define and Value IT Services

ITIL v3: What It Is and Why You Should Care Series

What’s the Return on Investment for ITIL?

BIG DATA ofwel: overbelast door een Triljoen terabytes aan informatie.

2011-11-01T12:20:00.000-07:00

BIG DATA ofwel: overbelast door een Triljoen terabytes aan informatie.:

De huidige generatie (babyboom) managers kan het zich nog goed herinneren: je was in gesprek met een klant & je verzocht je secretaresse om even het dossier op te halen. Die tijd ligt niet eens zo heel ver achter ons, zeg 10 jaar. (nb; het zou mij niet verbazen als er nu nog organisaties zijn waar pa’s dagelijks op zoek zijn naar de inhoud van klantdossiers….).

Zo’n klantdossier bestond gemiddeld uit een 10-tal pagina’s, ieder voorzien van een paar honderd woorden. Inmiddels leven we (echter) in een tijdperk waarin aan ons één miljoen miljoen miljoen databytes dagelijks beschikbaar staan (and rising), ook wel bekend onder de noemer BIG DATA. “Big data” refers to datasets whose size is beyond the ability of typical database software tools to capture, store, manage, and analyze.’ aldus McKinsey in hun rapport ‘Big Data: The next frontier for innovation, competition, and productivity.’

Interessant is het om te lezen wat we kunnen doen om e.e.a. behapbaar te houden zodat we niet ten onder gaan, ook niet overbelast raken maar weten te profiteren van deze enorme hoeveelheden, vaak gratis beschikbare, informatie……

McKinsey komt tot 7 Inzichten:

DATA HAVE SWEPT INTO EVERY INDUSTRY AND BUSINESS FUNCTION AND ARE NOW AN IMPORTANT FACTOR OF PRODUCTION.

BIG DATA CREATES VALUE IN SEVERAL WAYS: Creating transparency, Enabling experimentation to discover needs, expose variability, and improve performance, Segmenting populations to customize actions, Replacing/supporting human decision making with automated algorithms & Innovating new business models, products, and services.

USE OF BIG DATA WILL BECOME A KEY BASIS OF COMPETITION AND GROWTH FOR INDIVIDUAL FIRMS.

THE USE OF BIG DATA WILL UNDERPIN NEW WAVES OF PRODUCTIVITY GROWTH AND CONSUMER SURPLUS

WHILE THE USE OF BIG DATA WILL MATTER ACROSS SECTORS, SOME SECTORS ARE POISED FOR GREATER GAINS

THERE WILL BE A SHORTAGE OF TALENT NECESSARY FOR ORGANIZATIONS TO TAKE ADVANTAGE OF BIG DATA

SEVERAL ISSUES WILL HAVE TO BE ADDRESSED TO CAPTURE THE FULL POTENTIAL OF BIG DATA e.g. Technology and techniques, Organizational change and talent, Access to data, Industry structure.

Een overzicht.

(nb; toch mooi om te zien dat menselijk talent nog steeds een cruciale rol speelt )

Zo is het (ook) mooi om te lezen hoe een organisatie als WALMART dagelijks een schat aan Big Data verwerkt om de organisatie nog efficiënter te laten opereren & de klanten nog beter van dienst te kunnen zijn. ‘Walmart’s data warehouse now includes 2.5 petabytes of information‘. Het Britse TESCO ‘generates more than 1.5 billion new items of data every month’ aldus ass. prof. Robert Plant in Who’s Been Trafficking in Your Data? (de supermarkt, dus…)

Natuurlijk kun je nu zeggen dat jouw organisatie niet in de schaduw kan staan van WALMART, met 2,1 miljoen medewerkers (nog steeds/wel) de grootste particuliere werkgever ter wereld, resp. TESCO maar als je nu nog niet zoiets relatief eenvoudigs als de data van LinkedIn & Facebook hebt verwerkt in je medewerker- & klantsystemen hoe krijg je dan überhaupt je dossiers over hen ‘op orde’?

Lees verder in het 156 pagina’s (dat nog wel) dikke McKinsey rapport ‘Big Data: The next frontier for innovation, competition, and productivity.

*VID: of verdwijnen we langzamerhand helemaal in een virtuele wereld???…..

How IT Can Empower Your Employees

2011-10-29T02:26:00.000-07:00

How IT Can Empower Your Employees:
What do smartphones, tablets, and self-service business information tools have in common? All three are on high-growth trajectories for enterprise adoption. In a new report issued last week by Forrester Research called called TechRadar For Enterprise Architecture Professionals: Technologies For Empowered Employees, Q4 2011, it shows how these and others have taken over the enterprise.

It is the classic IT problem. As Gene Leganza writes in the introduction, "Mobile, social, video, and cloud technologies give individuals tremendous access to information and resources. Employees can become the best source of innovation and the breakthrough ideas that CxOs are hungry for. But as employees become empowered, central IT begins losing control of the technology strategy."

The report discusses a variety of technologies and reasons for their adoption or lack thereof. The idea is that enterprise architects can use this information to analyze the technologies that best suit their organization's needs and culture and incorporate them into their future plans and road maps.

It has this wonderful graphic that we've reproduced below that shows three different adoption cycles for enterprise tech.

Discuss

7 kritieke succesfactoren voor IT-projecten

2011-10-23T02:28:00.000-07:00

7 kritieke succesfactoren voor IT-projecten:

Jan Willem Knop schrijft in het artikel Requirements zijn de Big Hitter……voor succesvolle projecten! op XR Magazine dat de IT-wereld een slechte track record heeft als het gaat om het succesvol afronden van IT-projecten. Een goed ingericht requirements proces is volgens hem dé sleutel tot een geslaagd IT-project. Voor de goede orde, een project slaagt volgens Knop als het opgeleverde eindresultaat voldoet aan de (business) doelstellingen: op tijd en tegen gebudgetteerde kosten op te leveren.

Zich baserend op promotieonderzoek van Aart J. van Dijk (Succes and Failure Factors in ICT projects: A Dutch Perspective) beschrijft Jan Willem Knop zeven factoren die bepalend zijn voor de succesvolle afloop van een IT-project:

Goed projectmanagement

Realistische deadlines

Goede communicatie

Sterk en compleet requirements document

Voldoende betrokkenheid van toekomstige gebruikers

Betrokkenheid en commitment van senior management

Voldoende professionaliteit (professionals)

Wanneer je aandacht besteedt aan alle zeven factoren, is de kans groot een project succesvol af te ronden. Het verwaarlozen van één van de factoren, geeft een garantie op mislukking.

Requirements worden niet alleen expliciet genoemd, maar leveren ook een bijdrage aan goede communicatie: ‘Als ze zodanig beschreven zijn dat ze door alle belanghebbenden eenduidig geïnterpreteerd worden, verbetert dit de onderlinge communicatie over de requirements.’

Requirements engineering is het proces om tot requirements te komen. Volgens Jan Willem Knop zijn er vijf aandachtspunten die van belang zijn voor het succesvol toepassen van requirements engineering:

Organiseer je proces

Betrek de business

Wees pragmatisch

Start met het probleem

Leg requirements vast

Het artikel dat verscheen in XR Magazine is gebaseerd op het boek ‘Precies volgens Plan!’ geschreven door Mark Hoogveld, Jan Willem Knop en Marcel Schaar.

Bron: Requirements zijn de Big Hitter……voor succesvolle projecten!, Jan Willem Knop, 19 oktober 2011

Introducing Document Sets

2011-10-21T14:43:00.000-07:00

Introducing Document Sets:

Hi there, this is Quentin again. In today’s post I would like to introduce an exciting new content type that is used as an architectural component for organizing multi document based work products. Document sets fit between documents and sites. You can use document sets when you have a group of related documents to collaborate on, but don’t need an entirely new document library or site. Document sets provide a collaborative workspace where users can work on a related group of documents. Since the release of SharePoint 2010, I have seen document sets being used for a wide variety of scenarios internally here at Microsoft and with some of our customers. Some examples include research projects, software development specifications, knowledge management repositories, and usability studies.

Document sets are similar to folders, but when you access a document set you get a web part page that can be customized. When you upload documents to a document set they are displayed in a web part that works just like a document library view. Several document set features make it faster and easier to work on projects of related documents. Here are a few of these features:

Shared metadata enforces the same metadata on all items inside the document set
Default documents can be automatically provisioned when a document set is created
A web part page called the welcome page displays the contents of the document set and can also be customized to display more information than just documents

Document sets fit in with our overall document management vision by helping manage the unmanaged and bringing collaboration and metadata into document creation and management. Document sets can be used to organize and find content and they make it easy to group and relate documents. Document sets encourage using columns for metadata on the document set itself and the documents within. Shared columns put document set metadata on all of the documents inside and it is useful to display the properties of the document set on the document set welcome page. Document sets make it faster and easier to work on groups of related documents, saving time and money.

We built document sets based on scenarios that we saw both internally at Microsoft and from our customers. For example on the Office team we organize the parts of the products we build into features and each feature has a team that works on it. These features have specifications, development plans, and test plans. Document sets make it easier to create the necessary documents and manage a collection of documents for a feature.

We also saw customers with similar scenarios, such as sales proposals that require presentations, spreadsheets, and sales contracts. Rather than manage each item individually, in these cases there may be metadata that should be shared and workflow processes that should happen on the collection of items. We expect partners and customers to take document sets and customize them for specific vertical scenarios to support important processes such as managing cases and research projects.

Now that I have given a quick intro into what document sets can be used for, allow me to give an overview of the main features of document sets.

Welcome Page

When you go to a document set you will notice that it isn't your typical folder view. Document sets have a customizable welcome page. By default this page has a document set properties web part. From the document set settings page of the content type you can specify which document set columns show up in this web part. There is also a Document Set Contents web part which displays the documents that have been added to the Document Set.

This is an example of a non-customized document set welcome page with a few documents.

This is an example of a customized welcome page that has had the image changed and a note board added. The welcome page is shared by all document sets of a particular content type in a list so any changes will be reflected for all instances. This makes it fast and easy to make changes to the welcome page because the updates will be instantly available to existing document sets.

Allowed Content Types

You can select the content types that are available to the document set, allowing you to control the types of content that are available to be used inside the document set.

Default Content

Documents can be specified to be automatically created when a new document set is created. Default documents can be specified, allowing you to control the templates people use for a document set. This saves the time of having to find and upload templates to get started with. Of course users can still upload their own documents to a document set as well.

Shared Columns

Document set columns can be shared to all the documents inside the document set. This will make the column read only so the value can only be changed by editing the properties of a document set. This saves users time because they only need to update metadata in one place and it will then be updated on all documents inside the document set. It also helps ensure that metadata is consistent. You can use shared columns to make sure all of the documents have certain metadata.

Send To

Send To locations that have been specified in Central Administration will be available to document sets so you can send them to a configured content organizer. You can also use workflow actions to send document sets to a content organizer. The content organizer is a new SharePoint 2010 feature for moving content based on metadata to folders, libraries, or other sites.

Customizable Ribbon

One of the major improvements with SharePoint 2010 is the ribbon interface that is similar to the ribbon interface used in the Office client applications. Document sets have their own ribbon to perform actions such as send to, delete, and capturing versions. This ribbon can also be customized to add new commands.

Versioning

Document sets have their own versioning that is used to capture a snapshot of checked in versions of documents and the properties of the document set.

Workflow

Document sets support workflows on a collection of documents. Several workflow actions specific to the document set are available in SharePoint Designer including capture a version and start an approval process.

Summary

Document sets are a great way to organize related documents for project based work. They provide a customizable and collaborative environment that you can use to meet the needs of multi document work products. They are also a central information architecture component that can be used to represent concepts such as research notebooks, sales proposals, and product specifications. Document sets make it easier to automatically provision templates, collaborate on a group of documents, and share information about documents (such as metadata properties).

Be sure to subscribe to the ECM blog RSS feed and keep reading the blog. I will be posting more blog posts about document sets where I will cover creating a custom document set content type and customizing the welcome page.

Quentin Christensen

Program Manager, Document and Records Management

Why Customer Experience? Why Now?

2011-10-16T09:55:00.000-07:00

Why Customer Experience? Why Now?:
For decades, companies have been promising to delight customers, while simultaneously disappointing them in nearly every channel. That tactic won't cut it anymore. Why not? We've entered a new era that Forrester calls the age of the customer -- a time when focus on the customer matters more than any other strategic imperative. In the age of the customer, companies find that:

Commoditization has stripped away existing sources of differentiation. Competitive barriers of the past like manufacturing strength, distribution power, and information mastery can't save you today -- one by one, each of these corporate investments has been commoditized.

Traditional industry boundaries have dissolved. Companies in every industry find themselves competing with new types of competitors -- automakers with services like Zipcar, newspapers with Google News, travel agents with Expedia, and the entire retail industry with eBay.

Customers have more power than ever. With online reviews, social networks, and mobile web access, it's easy for your customers to know more about your products, services, competitors, and pricing than you -- and to share their opinions of your company with their friends.

Those are the global business trends. But what specific business benefits can companies expect to gain from customer experience investments? Every firm in every industry can leverage great customer experiences to:
Read more

The Value of Data Visualization

2011-10-10T12:41:00.000-07:00

The Value of Data Visualization

The Value of Data Visualization from Column Five on Vimeo. via Sogeti VINT

InfoPath: Keeping the Approval Process in the Form

2011-04-29T01:05:00.000-07:00

Laura Rogers: Last week, I talked with Michael Gannotti on his weekly webcast called “Coffee Talk”. My demonstration was of a workflow process in InfoPath. The idea is that the process is much easier and simple for the end users when you keep the whole approval inside of the InfoPath form. This way, people can easily fill out whatever the form is that they’re submitting, and when each approver receives an email from the workflow, they open up that same form and submit their approval.

sharepoint911.com

SharePoint 2010 - Delivering on the Promise

2011-04-29T00:55:00.000-07:00

SharePoint 2010 - Delivering on the Promise: "

My name is Jim Masson, and I’m the Group Program Manager for the Enterprise Content Management team within SharePoint. My team is part of the engineering team, and is responsible for designing the features around content management, including managing documents, web content, rich media assets, records, and a new service for managing shared content types and taxonomy.

With the coming launch of SharePoint 2010, this seemed like a good time to ramp up the ECM team blog, and start a conversation about the SharePoint 2010 release. In the lead up to the offical launch of the product and beyond, various members of the team will be posting details about the major feature areas and features within ECM in SharePoint 2010, including design overviews, walkthroughs, best practices, and eventually interesting case studies. I hope you will subscribe and participate with us in the conversation

ECM For the Masses

When speaking with customers about the content management features in SharePoint 2010, we often refer to the release as being about ECM for the Masses. I wanted to take this first post to outline a little bit about our approach to designing and building SharePoint 2010, and how that has helped us deliver on that vision.

When the team started building 2010, we came up with 3 pillars that drove our investment decisions, and really helped to define the release. These pillars represent design principles that we would apply to each of the feature we built to help us focus in on delivering ECM for the masses. We call them the 3 E’s of ECM, and they are:

Enterprise Ready – This is all about ensuring that SharePoint more easily scales to the amount of content the largest Enterprises deal with and delivers consistently high performance and reliability at any scale. In addition we provide the feature depth, customizability and extensibility that Enterprises need to support the full breadth of business scenarios around content.

Easy to Use – Our focus here is on 2 audiences. First, the features must be Easy for the Information Worker, with best-in-class usability, providing supreme user acceptance and speeding deployment and adoption. Second, the product must also be Easy for IT, providing great functionality OOB that is fast to deploy and easy to manage at the Enterprise, Divisional, Team and Workgroup levels.

Everyone Participates – This is all about ensuring that Everyone in the organization has access to and benefits from the functionality offered by the ECM features – not just a few specialists who have been specially trained, or for whom the organization can justify a high per seat price. This also means that the capabilities can be adjusted to suit the needs of everyone in the organization; from minimal interaction to highly structured and complex workflows – everyone sees exactly as much as they need.

It is my hope that, as we go through the features over the next several months that you will see the impact of those pillars on the product, and how they have helped us to deliver ECM for the masses.

Data from the SharePoint Maturity Model

2011-02-08T11:08:00.000-08:00

Just wanted to point out to a new blogpost of Sadalit Van Buren. She writes about her first experience with her SharePoint maturity model. At the end of her post she also links to corresponding presentation.
She also provides us with an Excel spreadsheet that you can use to graph your own maturity levels (with the format of the spiderweb graphs below.

Here's the link to the blogpost so please explore. amatterofdegree

Wake up, Enterprise IT

2010-12-03T09:20:00.001-08:00

Check out this SlideShare Presentation:

Wake up, Enterprise IT

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Social Media: Hype, Hell or Hope

2010-11-24T23:40:00.001-08:00

Check out this SlideShare Presentation:

Social Media: Hype, Hell or Hope

View more presentations from Rick Mans.

The SharePoint Maturity Model, Version 1.0

2010-11-06T04:12:00.000-07:00

Sadie Van Buren: As SharePoint gains in popularity and adoption worldwide, an increasing number of resources are available to help organizations understand and navigate the different aspects of this platform. What’s missing is a cohesive way to analyze and understand the system as a whole. Yet many experts have observed that, although SharePoint implementations vary from organization to organization, there is a typical progression of implementation, upward through each functional area and across the areas together. I created the SharePoint Maturity Model to apply a holistic view to a SharePoint implementation, and to bring standardization to the conversation around functionality, best practices, and improvement.

endusersharepoint.com

SharePoint Resources and Links

2010-10-09T06:24:00.000-07:00

SharePoint Resources and Links: "

One of the great things about working with SharePoint is the wealth of information that is provided by Microsoft. The overwhelming mountain of information is deliberate on Microsoft’s part after hearing the cry from customers and partners when SharePoint 2007 was released with little to no documentation. This time around they’ve done a really good job of creating a lot of content for the release of SharePoint 2010 and continue to do so. Most of what is published by Microsoft is spread across Microsoft.com, Technet, and MSDN. Although it’s organized I still find it sometimes difficult to find something unless I remember exactly where I saw it previously, as it’s easy to get lost in the navigation across these sites. However, I’ll deal with it especially when compared to what the other vendors provide for their products. Below are some of the main links I find useful for getting started, but by no means is meant to be comprehensive. If you haven’t been through these sites it’s well worth the time to visit them.

End Users

SharePoint 2010 for End Users

SharePoint 2010 Videos for End Users

Getting started with SharePoint 2010

Training at your Desk

IT Resources

SharePoint 2010 Resources for IT Pros

Planning Worksheet for SharePoint 2010

Planning Architecture

Roadmap to SharePoint 2010

Site and Solutions Governance

Enterprise Content Management Planning

SharePoint 2010 IT Pro Training

Developer Resources

SharePoint Developer Center

Get Started Developing

Developer Training Kit

SharePoint 2010 SDK

Search SharePoint Support Forums, KB Articles, and Error Codes

SharePoint 2010 Developer Training

Downloads, Features, and Licensing

Download SharePoint 2010 Virtual Environment

SharePoint 2010 Edition Comparison

SharePoint 2010 Licensing Resources

Microsoft Blogs

Microsoft SharePoint Team Blog

Get the Point Blog

SharePoint

Microsoft SharePoint Connections Autumn 28-29 September 2010

2010-09-27T07:19:00.000-07:00

Tomorrow I will be attending a great event which is all about SharePoint!
It's the Microsoft SharePoint Connections event at the Hague.

Some of the speakers are:

Danny Burlage, Danny is the founder and CTO of Wortell
Andries den Haan, Andries is a senior technical consultant and Portals & Collaboration matter expert at Getronics Consulting.

Wesley Bakker works as lead developer, consultant and trainer at motion10.

Marco Faasse, Marco Faasse is sinds 2008 actief bij ETTU als Business Consultant.

Donald Hessing, Donald is Lead SharePoint Architect at VX Company IT Services.

Hilde Rietveld, Since July 2010 she is part of the Digital Marketing Platform Group as SSP for SharePoint 2010.

Maarten Sikkema, Maarten is founder and Chief Technology Officer of Macaw.

Mirjam van Olst, Mirjam van Olst is a SharePoint Architect in the Information Worker Solutions department of Macaw.

Bart Wessels, Bart is a Tech Specialist on the Office Platform at Microsoft.

There will be a lot of sessions, workshops and exhibiting and of course SharePint. :)

more info on the Microsoft SharePoint Connections site.

Can Experience be Designed?

2010-09-16T11:04:00.000-07:00

Can Experience be Designed?: "Did someone design what you experience right now? Can experience be designed? Do experience designers shape how users feel or do they shape with respect to how users feel? A small but important nuance. Did you catch it? No? Then let me ask you this way: Do architects design houses or do they design “inhabitant [...]"

Feature Showdown: Twitter 3, Facebook 4.

2010-09-15T02:49:00.000-07:00

Feature Showdown: Twitter 3, Facebook 4.: "

Cowritten by Chris Saad (@chrissaad), and Jeremiah Owyang (@jowyang).

Situation: Twitter’s new redesign advances their user experience

Twitter has announced a new redesign today, yet by looking at the news, there hasn’t been a detailed breakdown of these two leading social networks. Overall, Twitters new features start to resemble some features of a traditional social network, beyond their simple messaging heritage. We took the key features from both social website and did a comparison and voted on the stronger player?

Above: Click image to see notes about the new Twitter features.

Our Verdict: Facebook Features Lead Over Twitter’s New Redesign

Facebook’s features offer a more robust user experience, and they have a longer history of developing the right relationships with media, developers, and their users. Twitter, a rapidly growing social network has launched a series of new features (described by the founder as “smooth like butter”) that provide users with a snappy experience and enhanced features.

We tallied the important features of this launch and to their overall expansion strategy and have concluded that Facebook’s features continue to hold dominance over Twitter, despite the noticeable improvements. While we don’t expect that Twitter wants to become ‘another Facebook’ they should play to their strengths and remaining nimble and lightweight yet allowing for developers and content producer to better integrate into their system.

Minister van IT

2010-09-14T04:10:00.000-07:00

Minister van IT: "

Geert van den Goor: Om de samenwerking tussen het bedrijfsleven en de overheid te verbeteren vind met enige regelmaat een bijeenkomst plaats tussen enerzijds ambtenaren (DG’s, CIO’s, medewerkers) en anderzijds de public-verantwoordelijken vanuit het bedrijfsleven.

Op 13 september heeft een bijeenkomst plaatsgevonden, waarbij aan een 6-tal vertegenwoordigers van het bedrijfsleven is gevraagd als beoogd kandidaat ‘te solliciteren’ naar de post van Minister van IT. De avond, waar een 75-tal mensen aanwezig was, stond onder de bezielende leiding van Jort Kelder, en het panel werd gevormd door Jaap Uijlenbroek (DG Organisatie & Bedrijfsvoering Rijk), Maarten Hillenaar (CIO-Rijk), Daniel Erasmus (Lecturer Universiteit Leiden, eigenaar van DTN en in opdracht van EZ verantwoordelijk voor het document ICT’2020 – 4 scenario stories), Nicole Kroon (Directeur ICT en toepassing bij Economische Zaken) en Sylvia Roelofs (directeur ICT~Office).

accenture

Future of Screen Technology

2010-09-12T23:35:00.000-07:00

The Real Life Social Network v2

2010-08-23T12:33:00.001-07:00

Check out this SlideShare Presentation:

The Real Life Social Network v2

View more documents from Paul Adams.

Documentaire: Augmented reality

2010-05-24T01:44:00.000-07:00

Augmented Reality, Massaal persoonlijk from Fabian van Sluijs on Vimeo.

via iphoned

Conan O’Brien at Google

2010-05-09T04:44:00.001-07:00

via vint.sogeti.nl

Social intranet vs intranet 2.0

2010-05-05T11:32:00.000-07:00

Toby Ward: I’ve never liked the 2.0 label: it’s overly simplistic and trivializes the complex and rapid evolution of the World Wide Web. It’s also wrong (Tim O’Reilly is widely credited for coining the “Web 2.0” phrase but 2.0 was applied to the business of the web long before (anyone remember the great Internet magazine Business 2.0?).

Intranet 2.0

For the record, intranet 2.0 (note the consistent use of a non-capitalized “intranet”) merely describes, albeit vaguely, an intranet that features 2.0 or social media tools. Intranet 2.0 applications can include all of the fine social media we’ve come to love and overuse:

· Blogs

· Wikis

· Podcasts

· Social bookmarking

· Social Networking

· Photo and video sharing

· Discussion forums

· Instant messaging

· User commenting

· User ratings

· User tagging

· Etc.

Some of these tools have in fact been around since the early 1990s – long before the 2.0 label was proclaimed and over-proscribed.

intranetblog

SharePoint 2010 en Document Management

2010-04-18T00:27:00.000-07:00

Discover the 10 benefits of SharePoint 2010 in Document Management. In this White Paper Roel Hans Bethlehem, Senior Software Architect at Sparked describes the benefits of SharePoint 2010 over SharePoint 2007.

Download direct (Engelstalig): Document Management in SharePoint 2010

via sparked

Enterprise search versus federated search

2010-04-05T12:02:00.000-07:00

A question often asked by people learning about search technology is, "what's the difference between enterprise and federated search?" It is not the simplest question to answer, and in my travels I have found that the many various definitions of these terms typically don't help in explaining the difference. And that's because the difference is very subtle indeed.

At the core, both enterprise and federated search are about accessing, indexing, and querying diverse and dispersed repositories. Enterprise search is very specifically about searching within the enterprise, which may include an externally-facing web site or extranet(s).

It's often the case that an enterprise search tool can come across repositories that already have their own search engine that's created its own index. Assume for a moment that you elect not to have your enterprise search engine re-index all that content itself. Yet you want to expose items from those repositories. In this scenario, when the initial search engine is trying to return results from those repositories that are already indexed, it can do one of two things:

1. Directly query those indexes created by other search engines in real-time, or
2. Trigger those search engines to provide results, and in turn aggregate what it collects into a single, enterprise-wide results set

cmswatch

Business It Aligment - Gilbert Silvius

2010-03-28T10:50:00.000-07:00

Reality bites LPD2010 Silvius

View more presentations from GilbertSilvius.

Introducing Web Analytics in SharePoint 2010

2010-03-21T14:18:00.000-07:00

ecmblog: As part of SharePoint Server 2010, we have created a new set of features to help you collect, report, and analyze the usage and effectiveness of your SharePoint 2010 deployment – whether it’s used as an internal or external web portal, a collaboration tool or a document and records management repository. These features are part of the Web Analytics capabilities of SharePoint 2010.

This blog post is the first of several that will give you more insight into the enhanced Web Analytics features that we have built into SharePoint 2010. This first post will provide an overview of the new Web Analytics features and we’ll take a deep dive in to specific scenarios in future posts.
Overview
Web Analytics Reports

In SharePoint 2010, we have improved the set of Web Analytics reports that are available out-of-the-box, which will provide insights into the behavior of users of your SharePoint sites. There are three categories of reports that you will find:

* Traffic reports: These reports provide metrics such as:
1. How much traffic your site gets (Number of Page Views);
2. Who visits your sites (Top Visitors);
3. How visitors arrive at your site (Top Referrers);
4. Daily Unique Visitors, Top Destinations, Top Browsers, etc;
* Search reports: These reports give you insight into what users are searching for, for example:
1. How many times users searched (Number of Queries);
2. What were the most used search terms (Top Queries);
3. What queries have high failure rates (Failed Queries);
4. Best Bet Usage, Search keywords, etc;
* Inventory reports: These reports display key metrics regarding the inventory of your sites:
1. What is the total disk drive space user (Storage Usage);
2. How many sites exist (Number of Sites);
3. Top Site Product Versions, Top Site Languages, etc;

blogs.msdn.com

Holistic Information Managemement

2010-03-21T14:10:00.000-07:00

Alan Pelz-Sharpe: Whilst recently working on a change management initiative for one of our multinational clients, I had a bit of an "aha!" moment. I was in the midst of explaining to the assembled team members how their future information management system would differ, both quantitatively and qualitatively, from the one they use today.

Now, this team understood the technicalities of document and records management just as well as I did. My “aha!” moment came when I suddenly realized that not one of them had ever actually managed information for a living. Not one of them had ever been in the position of an end user, sitting there day in and out trying to manage, or even frequently access business-critical information.

cmswatch

VIDEO: Tony DiSanto (MTV) on telling stories in a digital age

2010-03-21T08:34:00.000-07:00

TEDxAmsterdam: Tony DiSanto from TEDxAmsterdam on Vimeo.

It is not information overload, it is information gluttony

2010-03-14T10:51:00.000-07:00

Rick Mans:Clay Shirky said once that it wasn’t information overload, but filter failure. Although he is right, I think there is even an bigger issue than just failing filters. It is the endless need of people nowadays to consume more data. Since we have the tools to select, to store and archive all the data we want, we just do that. I don’t how many people I talked with last year about the enormous pile of links, webpages, pdfs and other documents they were planning to read. When they ran into something: swoosh…. adding it to readitlater, instapaper, web2pdf or any other service you could think of to store it and to read it later (mainly: not reading it all anymore).

capgemini

The shift to service

2010-03-07T13:07:00.000-08:00

Gerry McGovern: Cloud computing and virtualization reflect a general movement driven by the Web: a shift towards a more service-driven economy.

There are two major trends that are now coming together to reshape our economies and societies. One is the continuing replacement of humans by computers in the workplace. Computers are essential in manufacturing and in the office. They continuously replace human effort and boost productivity.

Consider this: most of the products we design today could not be designed without computers. A new computer from Dell, for example, can only be designed by using computers from a previous generation. In other words, an older model of a computer is helping in the creation of a newer one.

gerrymcgovern

The State of The Internet

2010-03-07T12:17:00.000-08:00

JESS3 / The State of The Internet from JESS3 on Vimeo.

via dontmindrick

Social Computing binnen SharePoint 2010: stimuleert innovatie en delen van kennis

2010-03-07T12:00:00.000-08:00

Wilco Turnhout:Daniel McPhersonAfgelopen week was de SharePoint Connections 2010 conference. Een Europese primeur, want dit was de eerste gelegenheid dat Microsoft SharePoint 2010 toonde op het vaste land van Europa. Wat is er zoal nieuw? Vooral het feit dat SharePoint het mogelijk maakt om social media functies echt goed in te zetten. Wij denken dat social media functies die we kennen van Twitter, Youtube, LinkedIn en Wikipedia het knowledge management en de innovatie van de toekomst zal ondersteunen. Immers blijft nu het grooste deel van de kennis in ‘cc-mailtjes’ hangen.

Wanneer ideeën, ervaringen en kennis gepost worden, dan geeft dat enkele grote voordelen:

* Iedereen blijft eigenaar van het idee, want het is opgeslagen op naam en datum. Niemand kan jouw idee stelen
* Mensen kunnen kennis gemakkelijk doorgeven, zonder te spammen (retweeten)
* Je kunt elkaars posts aanvullen, met aanvullende ideeën, extra kennis, voorstellen en uitleg
* De kennis is vindbaar, want het staat opgeslagen in een database

hetnieuwewerkenblog

Dutch Technographics

2010-02-16T12:40:00.000-08:00

Dutch Technographics

View more presentations from Jeremiah Owyang.

Information Management Loves Enterprise 2 0

2010-02-09T12:41:00.000-08:00

Information Management Loves Enterprise 2 0

View more presentations from Acando Consulting.

When do you have too much information?

2010-02-01T12:39:00.000-08:00

Gerry McGovern: Modern organizations have armies of people trained in producing and publishing information, but there is a huge and growing lack of people who are skilled at organizing, analyzing and prioritizing it.

As President Obama stated, "This was not a failure to collect intelligence, [but] a failure to integrate and understand the intelligence that we already had." U.S. authorities are forced to sort through a massive flood of intelligence on a daily basis. "Connecting the dots becomes more difficult when multiple streams of intelligence empty into several different lakes," the TIME article pointed out.

gerrymcgovern

8 Reasons SharePoint 2010 Looks Like a True ECM System

2010-02-01T11:36:00.000-08:00

Greg Clark: With the release of SharePoint 2010 in beta and the anticipated production release sometime in the first half of 2010 (one source says it will be released late in Q1 but that’s a full-blown rumor, so don’t hold me to that), it is time to provide an update on the latest incarnation of Microsoft’s collaboration/content management/business intelligence/portal/ECM/records management tool.

In an earlier post I listed Eight Things SharePoint 2010 Needs to be a True ECM System, and, at first glance the new version looks very encouraging from an ECM perspective. As I’ve said before, I get excited by anything that can help my clients better manage their information and SharePoint has the potential to be a transformative platform bridging structured content, unstructured content and social computing in one flexible package. SharePoint 2007 does a decent job of this but it has some deficiencies when it comes to managing all content in the enterprise.

1 -- Persistent links
2 -- Store once, use many
3 -- Honest-to-goodness Records Management
4 -- Better metadata management
5 -- Reusable search templates and stored search results
6 -- More granular security
7 -- Surface the audit trail
8 -- More and more mature line-of-business integrations

Digital Landfill

Bad things will happen (when you use social media)

2010-01-29T23:05:00.000-08:00

Bad things will happen (when you use social media)

View more presentations from Rick Mans.

How to Change a Job Title Into a Mission

2010-01-23T23:28:00.000-08:00

Guy Kawasaki:Do your employees have titles or missions? I’m guessing the former. If you really want to get the cracking, you should develop a mission, intent, and values according to Steve Gary Blank, the author of The Four Steps to the Epiphany.

Here’s a quick test: ask your tradeshow manager what her job is. If she says something to effect of “Set up the booth,” then you know you have a problem. This is exactly what happened to Steve when he was running marketing at SuperMac, a Macintosh peripherals company. Here’s what he recommends that you do to fix the problem:

1. Develop a mission for each department.
2. Teach the mission intent.
3. Instill core values.

openforum

Social Media Trends for 2010

2010-01-23T01:24:00.001-08:00

Social Media Trends for 2010

View more presentations from Jeremiah Owyang.

Led by Facebook, Twitter, Global Time Spent on Social Media Sites up 82% Year over Year

2010-01-22T22:38:00.000-08:00

nielsen: According to The Nielsen Company, global* consumers spent more than five and half hours on social networking sites like Facebook and Twitter in December 2009, an 82% increase from the same time last year when users were spending just over three hours on social networking sites. In addition, the overall traffic to social networking sites has grown over the last three years.

Globally, social networks and blogs are the most popular online category when ranked by average time spent in December, followed by online games and instant messaging. With 206.9 million unique visitors, Facebook was the No. 1 global social networking destination in December 2009 and 67% of global social media users visited the site during the month. Time on site for Facebook has also been on the rise, with global users spending nearly six hours per month on the site.

blog.nielsen.com

Microsoft Makes Work Fun: Office Launches “Ribbon Hero”, A Social Game

2010-01-20T12:47:00.000-08:00

Jeremiah Owyang: Forget Farmville or Mafia Wars, Microsoft wants you to play Excel –pivot tables FTW.

Most software training and help resources are painful experiences written by technical publication editors. We know that most tutorial and help sections within applications are horrible to work with (I’ve shaken my head in frustration quite a few times using Microsoft’s own tutorial tools), and not every office worker can afford to attend a powerpoint training class.

Learning game encourages social sharing
I rarely get excited at briefings, however big-enterprise Microsoft is doing something interesting. In an effort to make learning fun and increase usage of Microsoft office products, they’ve launched a pilot program called “Ribbon Hero” (read blog, or watch video). Much like a game you’d find on Facebook, Ribbon Hero lets users of Word, Excel, Powerpoint, and other office applications score points by unlocking challenges –then touting it to their friends.

web-strategist

Webinar Presentatie Layar 6 Jan 2010

2010-01-17T09:32:00.000-08:00

Webinar Presentatie Layar 6 Jan 2010

View more documents from Claire Boonstra.

The Future of Decision Making: Less Intuition, More Evidence

2010-01-11T11:03:00.000-08:00

Andrew McAfee:Human intuition can be astonishingly good, especially after it's improved by experience. Savvy poker players are so good at reading their opponents' cards and bluffs that they seem to have x-ray vision. Firefighters can, under extreme duress, anticipate how flames will spread through a building. And nurses in neonatal ICUs can tell if a baby has a dangerous infection even before blood test results come back from the lab.

The lexicon to describe this phenomenon is mostly mystical in nature. Poker players have a sixth sense; firefighters feel the blaze's intentions; Nurses just know what seems like an infection. They can't even tell us what data and cues they use to make their excellent judgments; their intuition springs from a deep place that can't be easily examined. . Examples like these give many people the impression that human intuition is generally reliable, and that we should rely more on the decisions and predictions that come to us in the blink of an eye.

hbr

8 Steps to Get Started on your Enterprise Content Management Initiative

2010-01-11T10:20:00.000-08:00

Adisa Lazetic:Conduct document surveys with key representatives from each business unit/organization to understand what content your company has and what content needs to be managed. Use this opportunity to gather high level requirements as well as possible improvements of managing the content. Also meet with regulatory representatives and understand their perspective on content across the enterprise.

1 -- Gather high level Enterprise Business Requirements
2 -- Select your ECM platform
3 -- Design Content Architecture
4 -- Do an ECM portfolio analysis
5 -- Create an ECM Road Map
6 -- Establish ECM Standards
7 -- Design Logical and Physical Architecture
8 -- Project Execution

aiim

Top Intranets Embrace Mobile Accessibility and Social Networking

2010-01-10T14:58:00.000-08:00

Alex Williams:Intranets are becoming a higher priority for organizations. Intranet teams are growing in size, and the best of them are embracing new trends such as mobile accessibility and social networking.

These are some of the findings from Jakob Nielsen's annual report on the top intranets for 2010. Companies that made the list this year include General Electric, Trend Micro Devices and Walmart.

Nielsen is recognized as one of the world's foremost usability experts. His findings appear solid, though it is apparent that Intranet development is just on the verge of becoming a central communication environment for enterprise collaboration.

readwriteweb

IKEA on Facebook

2010-01-10T00:05:00.000-08:00

via vibe

2009 Remembered: Top Three Customer Service Technology Trends

2010-01-06T11:28:00.000-08:00

john ragsdale:We all seem to be breathing a collective sigh of relief that 2009 is over. Thank goodness. 2009 started in a very dark place, with budgets in question, technology projects on hold, and a laser focus on ROI. I remember advising our partners in January that, “2009 is not the year anyone wants to hear your Web 2.0 vision.” What a difference 12 months can make. As a buzz term, “Web 2.0″ certainly died, but it was replaced by the almost interchangeable “social media,” another generic term meaning whatever you want it to mean. Delayed projects seemed to mostly revive and continue by mid-2009, and judging by my inquiry volume from companies building RFPs for CRM and KM tools, 2010 will be a big year for updating infrastructure and building out some innovative technology areas.

#1. Converged: Web Collaboration
#2. Converging: Search Technology
#3. Needs to Converge: Social Media

jragsdale

Matrix: The Four Social Support Strategies

2009-12-27T11:33:00.000-08:00

Jeremiah Owyang:The Social Support movement is afoot (see opportunities), and more companies will be connecting existing marketing and support systems with the social web. Many companies, like Comcast, Wells Fargo, Intel, BestBuy, JetBLue are responding to customers and in some cases, supporting them in near real time.

The challenge is that these teams are unable to scale, even a support team of ten full time folks at Comcast will have a hard time responding to all customers in all social channels. As a result, expect companies to resort to scalable ways to respond to customers, such as:

The Four Social Support Strategies

1) Do Nothing: Use Legacy Support Channels
2) Employee Based Support: Employees Respond to Customers
3) Peer Based Support: Customer to Customer
4) Automated Social Support: Computer Generated Tweets

web-strategist

8 Ways SharePoint 2010 Moves Toward "ECM for the Masses"

2009-12-27T11:10:00.000-08:00

Andy Hopkins: Microsoft recently released the beta version of SharePoint 2010. From a content management perspective, their goal was to provide “ECM for the Masses." But what exactly does that mean and how does Microsoft expect to achieve it?

I spent time over the last few months test driving the beta and the technical preview versions with an eye toward “ECM for the Masses” and below are my opinions on key investments Microsoft has made in Enterprise Content Management (ECM) that will bring this quest closer to reality.

1 -- Traditional ECM Capabilities
2 -- Taking the “Tax” out of Taxonomy and Metadata
3 -- Bringing “Social” to Content
4 -- Document Sets
5 -- Flexible Compliance
6 -- Process Transparency
7 -- Discovery and Action
8 -- Ease of Use

aiim

8 reasons why CMIS will transform the ECM industry

2009-12-21T11:56:00.000-08:00

Stefan_waldhauser: Stefan Waldhauser is the founder and CEO of WeWebU Software, a specialist in Enterprise Information Management. With the WeWebU products, enterprises can access their complete information infrastructure via a unified, process-oriented working environment. WeWebU operates internationally. It cooperates with leading EIM manufacturers and consulting firms and is an IBM Advanced Business Partner as well as Alfresco Solutions Partner.

8 reasons why CMIS will transform the ECM industry

1 -- CMIS is the SQL for Content Management.
2 -- CMIS is not just another standard.
3 -- CMIS is already well accepted by the customers.
4 -- No more lock-in to one ECM-vendor because of CMIS.
5 -- With CMIS the ECM infrastructure will become commodity.
6 -- CMIS-based applications will become the differentiator.
7 -- CMIS will help to create a 360° view on your customers.
8 -- CMIS 1.0 is just the beginning.

aiim blog

What the Google Web will look like in 10 years

2009-12-14T11:16:00.000-08:00

With the release of Google Public DNS, it appears that Google is making good on their earlier call to action for making the Web faster. In conjunction with that announcement several months ago, they launched the “Speed” site at Google Code with the headline “Let’s make the Web faster.” After setting up their DNS servers, which replaces the DNS servers from my ISP, I can confirm that my web browsing is indeed much zippier than before. So much so that it’s sort of shocking that ISP’s don’t seem to do much DNS optimization on their own – then again, why would they?

royal.pingdom.com

Web Governance and Standards Compliance

2009-12-02T11:04:00.000-08:00

WelchmanPierpoint: Over the last 15 years, the Web has fundamentally changed the way organizations operate. From its simple beginnings, the use of the Web now extends from public-facing Internet sites to knowledge-sharing, employee-focused Intranets, partner-oriented, limited-access Extranets, and the newer collaborative domain of social media. As the Web function continues to broaden, it requires the same management accountability mechanisms and controls that support and govern other aspects of business.

welchmanpierpoint (PDF)

What Can We Expect from ECM Analysts?

2009-12-02T10:57:00.000-08:00

wordofpie: There has been a lot of talk the last few months about the integrity, and completeness, of Gartner’s Magic Quadrant reports. While the lawsuit against Gartner from ZL Technologies was dismissed, at least for now, there are a lot of questions being asked about the level of influence upon the market by Gartner, and upon Gartner by the market.

The questions can also be applied to Forrester and other analyst reports in the ECM industry, and other industries for that matter. I’m confining my discussion today to Gartner’s Magic Quadrant and Forrester’s Wave for ECM as I know them best.

wordofpie

Return on information

2009-12-02T09:35:00.000-08:00

via VLC

Organizational Collaboration: Four Foundations - Overview

2009-11-29T03:47:00.000-08:00

Michael Sampson: A couple of weeks ago, I opened a new foray into organizational collaboration here on my blog.

The four foundations of organizational collaboration are technology capabilties that offer:

1. Summarized Expertise ... Who are the people in your organization, and what are they good at?
2. Correlated Knowledge ... What is known about a particular topic in your organization, and who has demonstrated knowledge in a particular topic?
3. Signalled Activity ... What are people working on or doing at your organization?
4. Expressed Interests ... What interests do people have at your organization?

michaelsampson

10 Crusial consumer trends for 2010

2009-11-29T01:57:00.000-08:00

trendwatching.com: First of all: It’s going to be another interesting year. Has the global recession really, officially ended? And if so, will the aftermath cause pains for years to come? Whatever the outcome, we find ourselves spotting more recession-proof opportunities than ever before. Why? Consumers, recession-stricken or not, still value innovations that are pragmatic, or exciting, or those that save them money, or entertain them.... oh well, you get the picture.

1. BUSINESS AS UNUSUAL: Forget the recession: the societal changes that will dominate 2010 were set in motion way before we temporarily stared into the abyss.

2.URBANY: Urban culture is the culture. Extreme urbanization, in 2010, 2011, 2012 and far beyond will lead to more sophisticated and demanding consumers around the world.

3.REAL-TIME REVIEWS: Whatever it is you're selling or launching in 2010, it will be reviewed 'en masse', live, 24/7.

4.(F)LUXURY: Closely tied to what constitutes status (which is becoming more fragmented), luxury will be whatever consumers want it to be over the next 12 months.

5.MASS MINGLING: Online lifestyles are fueling and encouraging 'real world' meet-ups like there's no tomorrow, shattering all cliches and predictions about a desk-bound, virtual, isolated future.

6.ECO-EASY: To really reach some meaningful sustainability goals in 2010, corporations and governments will have to forcefully make it 'easy' for consumers to be more green, by restricting the alternatives.

7.TRACKING & ALERTING: Tracking and alerting are the new search, and 2010 will see countless new INFOLUST services that will help consumers expand their web of control.

8.EMBEDDED GENEROSITY: Next year, generosity as a trend will adapt to the zeitgeist, leading to more pragmatic and collaborative donation services for consumers.

9.PROFILE MYNING: With hundreds of millions of consumers now nurturing some sort of online profile, 2010 will be a good year to introduce some services to help them make the most of it (financially), from intention-based models to digital afterlife services.

10.MATURIALISM: 2010 will be even more opinionated, risqué, outspoken, if not 'raw' than 2009; you can thank the anything-goes online world for that. Will your brand be as daring?

more on trendwatching.com

Might Tweeting Be Bad For Our Health and Happiness?

2009-11-28T03:10:00.000-08:00

Anna Pollock :I confess that, even though I speak on the subject of "social media", I remain to be convinced about its efficacy as a way for building and sustaining real, authentic and meaningful relationships between companies and their customers.

Yes, I've an open mind and understand that we're in a transitionary period in which the conversational tools emerging on the backbone of the Net are also evolving and it's an exciting place to watch.

And yes, I recognize that I might just be heading towards the Trough of Disillusionment a phase identified by Gartner as part of the Innovation Cycle when there's a negative backlash towards technologies and trends that have been overhyped.

desticorp

Forrester wave ECM Suites Q4 2009

2009-11-27T11:30:00.000-08:00

Forrester wave ECM Suites Q4 2009(pdf)

Martijn Aslander @ High Profile New Media Congres 2009

2009-11-25T11:47:00.000-08:00

Martijn Aslander @ High Profile New Media Congres 2009 from punkmedia on Vimeo.

via vint.sogeti.nl

ECM meets Enterprise 2.0 – 7 key trends

2009-11-19T22:25:00.000-08:00

Oscar Berg: In the post "ECM in the age of the social web - new slide deck" I promised that I would put some words to some of the slides from my presentation "ECM Today - Trends & Reality". Well, here they are.

To start with, I define Enterprise Content Management (ECM) as:

"All the things that are needed - from vision and strategy down to digital nuts and bolts - to be able to manage all the content within an enterprise regardless of type, format and location throughout its lifecycle, from creation to retirement, so that the content can be found and used when needed by users."

ECM is not about managing content for the sake of managing content. What matters is that we can use the content, and get the information we need when we need it.

thecontenteconomy

4 veelgestelde vragen over ECM

2009-11-15T13:40:00.000-08:00

Wat is ECM?

ECM = De technologie, tools en methodieken voor het plannen, ontwikkelen, beheren, distribueren , behouden en evalueren van content binnen de gehele organisatie.
Wanneer is ECM relevant voor mijn organisatie?

ECM wordt relevant voor een organisatie als er sprake is van de noodzaak om minstens twee verschillende vormen van content (denk aan documenten, e-mails, webcontent, digitale records, etc.) optimaal te beheren en te distribueren. Met andere woorden: als het discipline- en tooloverschrijdend wordt. Een voorbeeld is het aanbieden van dynamisch aangeboden relevante documenten en e-mails op een intranetpagina, waarbij een document management systeem (DMS) een e-mail management systeem en een web content management systeem (CMS) aan elkaar worden gekoppeld.

meer op hartman-communicatie

Using technology to improve workforce collaboration

2009-11-15T09:19:00.000-08:00

Knowledge workers fuel innovation and growth, yet the nature of knowledge work remains poorly understood—as do the ways to improve its effectiveness. The heart of what knowledge workers do on the job is collaborate, which in the broadest terms means they interact to solve problems, serve customers, engage with partners, and nurture new ideas. Technology and workflow processes support knowledge worker success and are increasingly sources of comparative differentiation. Those able to use new technologies to reshape how they work are finding significant productivity gains. This article shares our research on how technology can improve the quality and output of knowledge workers.

mckinseydigital via vint.sogeti

10 Overlooked Twitter Tweaks That Can Mean Big Things For Your Brand

2009-11-14T11:22:00.000-08:00

Bradley Will: I find Twitter as a HUGE leverage point to build instant credibility. I have been invited to private parties, found business partners, constantly get sent tons of free stuff (books, cd’s, food, etc.), made money, drove tons of traffic to my blog, meet my idol, been on radio shows and TV and the list goes on and on. The only reason Twitter does not work is if you don’t work. Plain and simple. You have to have a reason you are on it in the first place or you will end up like a lost child in a theme park.

Name, Please!
Say “Bye, Bye” to the Twitter Feed
Profile Picture
Get Listed on Twitter Lists
Please!…Write a Catchy Bio
Get Local
Don’t Link to Sales Pages
Remove the “www.”
Share Photos
Brand Your Background

Enterprise CMS Leaders and Visionaries Identified in Latest Magic Quadrant Report

2009-11-11T00:13:00.000-08:00

Chelsi Nakano: Due to a highly volatile marketplace, Gartner (news, site) specifically advises that you avoid comparing vendor placement in prior years, but it's still exciting to see who made the cut in the ECM Magic Quadrant this time around.

Leaders include Oracle, IBM and Microsoft, while players like Autonomy, Xerox and Hyland Software sit in the other three brackets. Observe:

cmswire

A UX Strategy through stories, scenarios and sketches

2009-11-10T03:07:00.000-08:00

Penny Hagen & Michelle Gilmore: The goal of the strategy phase is to ensure that all stakeholders are similarly focused and aligned around project goals, i.e there is agreement in principle about the purpose of the project and the priorities for implementation. A high level agreement to what the project is, why we are doing it, and how it will be achieved reduces the risk of budget blow outs or conflicts in the design phase by ensuring that all project stakeholders have similar expectations. In addition, it is only through an understanding of the scale and complexity of the project that the design team can accurately, or at least confidently produce a budget or estimate for the project.

more on johnnyholland.org

SharePoint for ECM: 5 big enhancements

2009-11-09T03:40:00.000-08:00

Toby Ward:Those working with MOSS 2007 can be forgiven for the vacuous deflating sound from their proverbial balloons – those familiar with 2007 promises that don’t materialize as promised (e.g. People Search); others attending the annual SharePoint Conference in Las Vegas can be forgiven for their rapid inhalation of hot air as there is great reason to be optimistic, even excited.

Here are five of the biggest impact, promised improvements to enterprise content management (ECM) that I’ve seen with my own two eyes, and even used (albeit with mixed success as the ‘lab’ demos are not all working as promised, and a demo is in fact just a demo):

1- Publishing platform
2- Web content management (WCM)
3- Records management (RM)
4- Digital asset management (DAM)
5- Taxonomy & meta data

intranetblog

De volgende generatie corporate website

2009-11-09T03:36:00.000-08:00

Kennissessie De volgende generatie corporate website

View more documents from eFocus.

Confusing menus and links: the web's biggest challenge

2009-10-18T10:02:00.000-07:00

Gerry McGovern: To make menus and links simpler you have to think like a customer. You also have to reduce the number of links and focus on the task at hand.

If you visit the BBC homepage and choose "Sport" you are brought to a page about sport. Just sport. The critical first screen is all about sport. No links to news or weather or business. Just sport. If you click on Football you arrive at a page that's just about Football. Just Football. Not cricket. Not rugby. Not golf. Just football. If you click on "Premier League" you get to a page dedicated to the Premier League.

This is not web design. It's web management. It's about eliminating all choices that are not connected with the customer's current task, which in the above example might be: Find out the latest news about the Premier League.

Gerry McGovern

Google Wave tutorial

2009-10-15T12:38:00.000-07:00

Is search going to die one day?

2009-10-12T11:50:00.000-07:00

Nikhil Nulkar: Search has become an increasingly important part of our lives, especially on the web. Imagine the world of internet without search. Imagine a website without search. How difficult things can get. But the way things are going, I see this coming to an end, some day. Well may be not a total dead-end, but almost there!

I had shared some views around this on my personal blog sometime last year in my blog titled Social Networking Vs. Searching. I will be revisiting that thought again, as I seem to have learnt more things that have helped me to convince myself that someday, we will be able live without search!

Capping IT Off (capgemini)

The MOSS Publishing Portal - fewer options, easier for the end-user

2009-10-12T11:30:00.000-07:00

Sadalit Van Buren: My company is redesigning our public website and moving it to the SharePoint platform. The infrastructure engineer who built the site in staging chose the Publishing Portal site collection template as the basis for the site. It's clear that this is a good choice for an external-facing site, however all the MOSS 2007 implementations I've worked on have been intranets built on the Collaboration Portal template - so I have been out of my comfort zone with the Publishing Portal site.

Fewer options = fewer decisions = EASIER TO USE.

amatterofdegree

Marja Ruigrok @ Hartman Event

2009-10-09T08:48:00.000-07:00

Hartman Event

View more documents from Marja Ruigrok.

What is ECM? The Laundry Analogy

2009-10-04T14:11:00.000-07:00

more aiim

Why Enterprises have not Gone Google yet

2009-09-30T11:30:00.000-07:00

Peter Sejersen: Just like last time, Google did a great job explaining all the strengths and benefits of cloud computing and how Google Apps could (will?) change the way of working. The main arguments were the ones already familiar to most:

* You don’t have to do all the boring maintenance yourself, meaning server staff can get new and more exciting tasks
* The security and reliability is much better because we [Google] have enormous, dedicated and protected data centres combined with the needed expertise
* You will save money, e.g. on licenses, maintenance, hardware, upgrading etc.
* You can appeal to new (younger) staff and position your organisation as innovative
* Training is barely needed. People know and use the stuff at home.

jboye

You Say IT, Forrester Says BT: What's the Difference?

2009-09-27T14:10:00.000-07:00

Thomas Wailgum: What's in a name? A lot, says Forrester Research CEO George Colony, whose quest to transform Information Technology to Business Technology is taking longer than expected. But would a new name really help bridge the gap between the server guys and the suits?

For those who've been laboring in the corporate computer-related profession for the past half century or so, the naming of their department has always been equal parts science, reality and hype.

cio.com

8 reasons you need a strategy for managing information...before it's too late

2009-09-27T14:02:00.000-07:00

8 reasons you need a strategy for managing information...before it's too late

View more documents from jmancini77.

http://www.aiim.typepad.com/

The Future of Search: Social Relevancy Rank

2009-09-16T13:38:00.000-07:00

Real-time Web search (of streams of activities) is a hot topic right now. Everyone, including Google and Microsoft, recognizes the value of using trusted contacts as filters. What was once called social search is now called real-time search, but this time it will really happen. First, it will be applied to streams and then to the Web in general.

What we are about to get is a Social Relevancy Rank. Whenever you search streams of activity, the results will be ordered not chronologically but by how relevant each is to you based on your social graph. That is, people who matter more to you will bubble up. How does this work? Well, there will be a formula, just as there is a formula for Page Rank.

readwriteweb

Social Networking on Intranets

2009-09-15T13:08:00.000-07:00

Jakob Nielsen

Through several rounds of research on intranet portals, we've repeatedly reached the same conclusions:

When Intranet information architectures are structured according to the org chart, employees have a hard time finding their way around. It's better to structure information according to how people use it, rather than what department owns it.
Role-based personalization lets portals bring information to users in centralized views, rather than forcing users to navigate an immense information space to find individual (and dispersed) locations.

Social features on intranets take these two trends a step further, creating a "person-structured" intranet IA focused around the individual users as well as other people on the intranet.

useit

Importance of Building a SharePoint Team

2009-09-15T13:05:00.000-07:00

Senior Project Team

There are four main roles to consider within a SharePoint Project, and whilst a person can be multiple roles, it is generally advisable that there are unique people for each role.

Project Sponsor – This is the person at Executive Level who is championing the project. They are the person who gets the budget and is the ultimate escalation point.
Project Manager – Person who is responsible for delivery of the project on time and within budget. It is generally advisable that this be someone who has managed similar project before so often a external Project Manager is preferable.
Information Owner – Sometimes this person is called Knowledge Manager or Information Architect the title is not that important but the role is critical. This person will have overall responsibility for the completed system and will be responsible for expressing the details of the requirements to the Solution Architect. It is always advisable that this person be internal to the organisation implementing SharePoint as this is an ongoing role.
Solution Architect – This person is responsible for translating the requirements of the Information Owner into a deliverable project based on their knowledge of SharePoint. It is their responsibility to document all of the requirements and work with the Project Manager to successfully deliver the project. As this role is very reliant on knowledge of SharePoint, the role is typically fulfilled by an external party.

endusersharepoint

Gartner's 2009 Hype Cycle Special Report

2009-09-15T12:19:00.000-07:00

“Technologies at the Peak of Inflated Expectations during 2009 include cloud computing, e-books (such as from Amazon and Sony) and Internet TV (for example, Hulu), while social software and microblogging sites (such as Twitter) have tipped over the peak and will soon experience disillusionment among enterprise users,” said Jackie Fenn, vice president and Gartner Fellow, and co-author of the book “Mastering the Hype Cycle” (published by Harvard Business Press).

gartner

The Three Spheres of Web Strategy

2009-09-14T12:41:00.000-07:00

Jeremiah Owyang:Who’s a Web Strategist? In a company, they often are responsible for the long term vision of corporate web properties. At a web company where their product is on the web, they’re often the product manager or CTO. Regardless of role, the responsibilities are the same, they need to balance all three of these spheres, and make sure their efforts are in the middle of all three.

web-strategist

What is SharePoint?

2009-09-14T12:39:00.000-07:00

Jon Strickler: SharePoint: An integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information-sharing across boundaries for better business insight. Additionally, this collaboration and content management server provides IT professionals and developers with the platform and tools they need for server administration, application extensibility, and interoperability.

endusersharepoint

Undergoing MyBlogLog Verification

A Day In The Life Of An Information Worker

2009-09-08T12:40:00.001-07:00

How do information workers -- people that use computers or smartphones in their job -- spend their days?

Ted Schadler: We set out to answer that question using our new Workforce Technographics(R) data. In our launch survey to understand how regular people use computers, smartphones, and applications to get their work done, we surveyed 2,001 people in the US with jobs in which they use a computer. We asked about all kinds of things, including how much time they spend with their computers and phones, which applications they use daily or even hourly, what applications they find indispensable, whether they work mostly with other employees or with customers or partners, and much more.

forrester

Woningcorporatie benut mogelijkheden internet niet

2009-09-07T12:15:00.000-07:00

Hans Detering:Internet biedt voor woningcorporaties een steeds krachtiger communicatiekanaal. Door gebruik te maken van internet ontstaan er nieuwe marketingkansen. De woningcorporatie doet er daarom verstandig aan om de inzet van internet niet alleen te beperken tot het verstrekken van informatie vanaf de eigen website. Het bieden van interactieve mogelijkheden in de website heeft een grote toegevoegde waarde. Enkele voorbeelden van die interactieve mogelijkheden zijn het aanbieden van (koop)woningen, reageren op het gepresenteerde woningaanbod, het afsluiten van een serviceabonnement, het indienen van reparatieverzoeken, het houden van een enquete en het bieden van een discussieplatform aan klanten over veiligheid of woonomgeving.

computable

Documents. With Class.

2009-09-02T13:08:00.000-07:00

Chris Riley: Document classification is a key part of any data capture strategy. However, it can also be used in advance of rolling out your entire capture strategy. A few thoughts on the importance of document classification.

Within any type of advanced technology there are several components of the technology that could stand alone for other purposes. Data mining has basic search. Content management has basic tagging. Data capture is no different. While most people consider “data capture” a single thing, a trend is evolving, as the market demands more education and explanation, to start looking at the sub-components of data capture. This trend allows organizations to deploy only those pieces that make the most sense and have a clear path to success. Once success is achieved they then can move to the entirety of data capture.

aiim

14 Reasons Why Enterprise 2.0 Projects Fail

2009-08-31T12:13:00.000-07:00

Dion Hinchcliffe: I’ve been having some very interesting conversations lately about Enterprise 2.0 failures with ZDNet colleague Michael Krigsman. He is doing research for his work on project failures in this area and is trying to understand the reasons why some Enterprise 2.0 initiatives don’t succeed. In preparing for our talk together, I ended up doing quite a bit of my own research and the results, at least for me, surfaced some fascinating stories and insights that are worth examining examining here in detail.

It’s a classic adage that we usually learn more from our failures than from our successes. Success itself has a palliative effect that makes one less introspective and over-confident of one’s methods. It obscures the feedback loops needed to really understand what worked and what didn’t. When you succeed at something, clearly what you did was effective, but you can never quite be as sure what it was as when something doesn’t work out. I’ve find this line of reasoning with Enterprise 2.0 failures to be fascinating because of how very different it’s often turning out to be from traditional IT projects.

zdnet

Enterprise 2.0: Skip the Pilot

2009-08-31T12:10:00.000-07:00

Michael Idinopulos: Get out your pitchforks, I'm about to commit Enterprise 2.0 heresy.

There's an orthodoxy in Enterprise 2.0 circles about how you're supposed to run an implementation. The orthodoxy goes something like this: Start with small-scale pilots, define your business objectives, watch the pilots closely, evaluate their success, make a go/no-go decision. (A good recent articulation of this view is in Chris McGrath's post on 8 Tips for a Successful Social Intranet Pilot.)

As far as I can tell it's what everyone thinks. In fact, it's what I used to think. Unfortunately, it's dead wrong. The orthodoxy is wrong for a very simple reason: Size matters. By constraining the size of your pilot, you significantly alter the way your company can and will use the tools.

socialtext

Email: Can it be managed?

2009-08-30T09:15:00.000-07:00

Bob Larrivee: Email is out of control of this we can be sure. The reason is that email has become the de facto standard for business communication. The 2009 AIIM Industry Watch on Email Management shows respondents citing “Sheer overload” reported as the biggest problem with email as a business tool, followed closely by “Finding and recovering past emails” and “Keeping track of actions. “

aiimknowledgecenter

SharePoint 2007 Content Migration, A Case Study

2009-08-30T09:12:00.000-07:00

Migrating existing content into a SharePoint system, and specifically into a SharePoint Page Library — the foundation of a SharePoint Publishing website — is neither simple nor straightforward.

To migrate content into SharePoint we took a look at a number of tools, both commercial tools and custom-built ones paired with a data aggregation framework. Here is a review of our experience, a summary of our final approach and some postmortem thoughts.

cmswire

Windows Werkt

2009-08-16T03:13:00.001-07:00

Kevin Kelly : Web 2.0 Summit in November 2008

2009-07-31T23:51:00.000-07:00

The customer is king again! (web 2.0)

2009-07-23T13:14:00.000-07:00

Some of these features of the web 2.0 are seeping into the real world.

Like the library in Spijkenisse (the Netherlands) where they keep some space open on the shelf's. They have an open space to place about 75.000 books. Each resident is allowed to contribute one book to the library. Rick Mans mentioned it and wrote an article on it.
This example mentioned in Rick's article focus on the "user generated content" side of Web 2.0. The contribution of users/ visitors who make a visit worth while.

Inspired by this article I began looking for other examples of Web 2.0 features IRL. (In Real Life). At the barber I finally saw an example.

In this example it's the customer service that stands out. Just like the online example of the shoe selling web-shop Zappos.
It is not the product that is being sold. The focus of the company is their customer service.
They totally put the costumer in the center of attention. Like it should be. ;)

The story of Zappos (in short)
Zappos.com is an e-commerce retailer that has successfully built a strong online brand and shown impressive revenue growth since its founding.
Great customer service is what helped the company build a loyal customer base.
On of their successors is that they ship your order so fast you will receive it the next day!

Zappos mission statement:We are a service company that happens to sell ...shoes, bags,.. and eventually anything and everything

The offer
For creating a customer experience like this you not only need a great system/vision but also the people behind it need to understand this.

One of Zappos now famous hiring method is called: "The offer".
The fast-growing company, which works hard to recruit people to join, says to its newest employees: "If you quit today, we will pay you for the amount of time you've worked, plus we will offer you a $1,000 bonus." Zappos actually bribes its new employees to quit!
And so creating a strike-force of customer-dedicated employee.

Now back to my example.

The total barber experience
Not being at the barber for a few years (this is another story).
My expectations weren't high. Just sit there and let the hairdresser do her thing.

What happened? On arrival to make an appointment I was happily surprised to notice that they could help me out immediately.
No appointment needed! Totally in line with the need for getting served immediately when we want it whiteout any hassle of getting on the phone for an appointment, you can just walk in the store whenever you feel like it.

But after this their services hit me one after another. This is what I got:

a massage
a hair wash
a head massage
Internet
a quality cup of coffee

For free!

Free of course it was not. But actually I'm so satisfied with this one I'm not even looking for other options.
In other words I'm a satisfied costumer. :)
And I'm definitely spreading the word!

Wrapping up...
Organizations who understand that they can make a difference by making the customer king again definitely have benefits of this choice.
Certainly in times like these where people want every dime spend in a good way.

O yeah. By the way. The shop I was talking about is: hizihair

6 Steps To Building A Successful B2B Search Content Strategy

2009-07-20T13:33:00.000-07:00

Andrew Wheeler: First, visitors to your site have expectations of what they’ll find upon arrival. If you don’t have what they want - or need - they’ll be disappointed and leave. And your chances of getting them to come back are pretty slim. Moreover, if the visitors to your site vanish without completing a conversion action, was it really worth it to bring them there in the first place? At that point, what will you have accomplished besides wasting time and money, and creating a poor brand experience for a lot of potential customers?

How to build your content strategy
Smart B2B marketers won’t let this happen. Instead, they’ll follow the below six-step plan to build an effective content strategy.

Define your goals and objectives
Assess the competitive landscape
Take inventory of your content
Make smart decisions
Integrate or die trying
Execute

searchengineland

The Myth Of Multitasking: Focus Or Fail

2009-07-14T11:01:00.000-07:00

Adam Singer: Focusing is underrated, and has been for quite some time. Yet it’s the secret to great work. Twitter, email, phone calls, instant messages, web browsing – they are all distractions and ultimately collateral tasks. They constantly call for your attention but they don’t make a real difference in accomplishing objectives from a production standpoint. And if you’re not a prolific producer, you’re never going to be successful.

Kill the sense of urgency, focus on creating inspiration/motivation instead;
Good marketing is the ability to get people to focus
Carve out as much time during you day for focused work as possible
Focusing kills overthinking
Focus is like a muscle
Focusing is how you enter a flow experience

thefuturebuzz

Why SharePoint Scares Me

2009-07-14T10:55:00.000-07:00

Peter Campbell:For the past four years or so, at two different organizations, I've been evaluating Microsoft's Sharepoint 2007 as a Portal/Intranet/Business Process Management solution.

So, why does Sharepoint scare me?

What it does out of the box, it does reasonably well. Not a great or intuitive UI, but it’s pretty powerful. However, advanced programming and integration with legacy systems can get really complicated very fast. It is not a well-designed database,..

MOSS is actually two major, separately developed applications (Windows Sharepoint Services and Content Management Server) that were hastily merged into one app.

Sharepoint's primary structure is a collection of "sites", each with it's own URL, home page, and extensions. Without careful planning, Sharepoint can easily become a junkyard, with function-specific sites littered all over the map.

The database stores documents as database blobs, as opposed to linking to files on disk, threatening the performance of the database and putting the documents at risk of corruption. I don't want to take my org's critical work product and put it in a box that could easily break.

Compared to most Open Source portals, Sharepoint's hardware and bandwidth requirements are significantly high.

ECM explained:Now I Understand!

2009-07-13T13:32:00.000-07:00

Bob Larrivee: Simply put, while technology is an essential element of ECM, you should think of ECM as an environment rather than a solution. ECM is comprised of the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to key organizational processes. ECM is not just about creating, retrieving or maintaining content for 50 years. It encompasses the entire lifecycle of content, from the beginning to the end, aligning the information systems within your enterprise to provide end to end access by the user. ECM must focus on the vision and goals of the organization and be purpose driven. Always keep the business goals and the final or multiple uses of content in mind as you go about creating your ECM environment and putting your ECM solution together.

aiimknowledgecenter

In defense of silos

2009-07-12T11:43:00.000-07:00

Kas Thomas:The word "silo" (referring to a single, monolithic resource repository of some kind, often dedicated to a single vendor's applications) has such negative connotations these days that to suggest silos are actually good or necessary is to risk excommunication from the IT priesthood. Nevertheless, the sheer pervasiveness of information silos (and the eagerness with which people buy new ones) should give us a hint as to what's really going on: Silos do, in fact, serve a purpose. They enforce encapsulation. And that's an important thing.

We should be clear on the fact that purveyors of large enterprise software systems, in particular those who offer ECM, WCM, and DAM systems, are in business to sell you silos. And there's nothing inherently wrong with that. The problem comes when resources that need to be made available to multiple applications are spread across silos not built with sharing in mind. Encapsulation becomes a detriment in this case.

cmswatch

4 stages of intranet maturity

2009-07-12T11:19:00.000-07:00

Stage 1 is where the intranet will become the “way of working” in 3 or 4 years or more. These intranets show signs of lack of strategy, a low level of resources and a very low degree of management attention.
Stage 2 is an intermediary stage where the intranet will become the “way of working” in 1 or 2 years. These organizations reported major leaps in the last 12 months in key areas such as the integration of business applications into the intranet.
Stage 3 is reached when the intranet is the “way of working” today. These intranets have reached a high degree of maturity and purpose. If the intranet “goes down” for 1 or 2 hours, 90 percent are disrupted in daily work activities.
Stage 4 is when the intranet has been the “way of working” for 1 to 2 yea

jboye

Google's Microsoft Moment

2009-07-12T11:12:00.000-07:00

Anil Dash:I'm not sure Google's new Chrome OS announcement is that big a deal, or that the eventual product that gets released will actually have that much impact, but it's a useful milestone in marking Google's evolution towards becoming an older company with a distinctly different culture than they used to have.

This is, for lack of a better term, Google's "Microsoft Moment". This is the point when the difference between their internal conception of the company starts to diverge just a bit too far from the public perception of the company, and even starts to diverge from reality. At this inflection point, the reasons for doing new things at Google start to change.

dashes