Web Governance and Standards Compliance

WelchmanPierpoint: Over the last 15 years, the Web has fundamentally changed the way organizations operate. From its simple beginnings, the use of the Web now extends from public-facing Internet sites to knowledge-sharing, employee-focused Intranets, partner-oriented, limited-access Extranets, and the newer collaborative domain of social media. As the Web function continues to broaden, it requires the same management accountability mechanisms and controls that support and govern other aspects of business.

welchmanpierpoint (PDF)

What Can We Expect from ECM Analysts?

wordofpie: There has been a lot of talk the last few months about the integrity, and completeness, of Gartner’s Magic Quadrant reports. While the lawsuit against Gartner from ZL Technologies was dismissed, at least for now, there are a lot of questions being asked about the level of influence upon the market by Gartner, and upon Gartner by the market.

The questions can also be applied to Forrester and other analyst reports in the ECM industry, and other industries for that matter. I’m confining my discussion today to Gartner’s Magic Quadrant and Forrester’s Wave for ECM as I know them best.

wordofpie

Return on information

via VLC

Organizational Collaboration: Four Foundations - Overview

Michael Sampson: A couple of weeks ago, I opened a new foray into organizational collaboration here on my blog.

The four foundations of organizational collaboration are technology capabilties that offer:

1. Summarized Expertise ... Who are the people in your organization, and what are they good at?
2. Correlated Knowledge ... What is known about a particular topic in your organization, and who has demonstrated knowledge in a particular topic?
3. Signalled Activity ... What are people working on or doing at your organization?
4. Expressed Interests ... What interests do people have at your organization?

michaelsampson

10 Crusial consumer trends for 2010

trendwatching.com: First of all: It’s going to be another interesting year. Has the global recession really, officially ended? And if so, will the aftermath cause pains for years to come? Whatever the outcome, we find ourselves spotting more recession-proof opportunities than ever before. Why? Consumers, recession-stricken or not, still value innovations that are pragmatic, or exciting, or those that save them money, or entertain them.... oh well, you get the picture.

1. BUSINESS AS UNUSUAL: Forget the recession: the societal changes that will dominate 2010 were set in motion way before we temporarily stared into the abyss.

2.URBANY: Urban culture is the culture. Extreme urbanization, in 2010, 2011, 2012 and far beyond will lead to more sophisticated and demanding consumers around the world.

3.REAL-TIME REVIEWS: Whatever it is you're selling or launching in 2010, it will be reviewed 'en masse', live, 24/7.

4.(F)LUXURY: Closely tied to what constitutes status (which is becoming more fragmented), luxury will be whatever consumers want it to be over the next 12 months.

5.MASS MINGLING: Online lifestyles are fueling and encouraging 'real world' meet-ups like there's no tomorrow, shattering all cliches and predictions about a desk-bound, virtual, isolated future.

6.ECO-EASY: To really reach some meaningful sustainability goals in 2010, corporations and governments will have to forcefully make it 'easy' for consumers to be more green, by restricting the alternatives.

7.TRACKING & ALERTING: Tracking and alerting are the new search, and 2010 will see countless new INFOLUST services that will help consumers expand their web of control.

8.EMBEDDED GENEROSITY: Next year, generosity as a trend will adapt to the zeitgeist, leading to more pragmatic and collaborative donation services for consumers.

9.PROFILE MYNING: With hundreds of millions of consumers now nurturing some sort of online profile, 2010 will be a good year to introduce some services to help them make the most of it (financially), from intention-based models to digital afterlife services.

10.MATURIALISM: 2010 will be even more opinionated, risqué, outspoken, if not 'raw' than 2009; you can thank the anything-goes online world for that. Will your brand be as daring?

more on trendwatching.com

Might Tweeting Be Bad For Our Health and Happiness?

Anna Pollock :I confess that, even though I speak on the subject of "social media", I remain to be convinced about its efficacy as a way for building and sustaining real, authentic and meaningful relationships between companies and their customers.

Yes, I've an open mind and understand that we're in a transitionary period in which the conversational tools emerging on the backbone of the Net are also evolving and it's an exciting place to watch.

And yes, I recognize that I might just be heading towards the Trough of Disillusionment a phase identified by Gartner as part of the Innovation Cycle when there's a negative backlash towards technologies and trends that have been overhyped.

desticorp